11244NAT

MENTAL HEALTH SUPPORT FOR FIRST RESPONDERS

Mental Health Support for First Responders Course in Townsville

11244NAT

Mental Health Support For First Responders

Nationally Recognised Mental Health Support Course in Townsville

This course is designed to address the unique psychological challenges faced by those on the front lines, including both professional first responders and individuals who find themselves in such a role unexpectedly, as well as teachers, educators, and anyone undertaking a basic first aid course.


You will gain the skills and knowledge needed to recognise the signs and symptoms of mental health concerns in individuals and learn how to respond and provide support effectively. This course is similar to a first aid course but focused on mental health. Your role is to offer care and support until mental health professionals can take over.

Mental Health Support Course

Suited for anyone who wants to understand first responders' mental health challenges and learn to offer support

Practical Training & Instruction

Our accredited trainers provide easy-to-follow instruction so you can come to learn and leave prepared

Same Day Certificate

Successful completion of this Townsville Mental Health Support Course are awarded same-day certification

Unit(s) Being Delivered

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd – RTO 90909.

11244NAT – Course in Mental Health Support for First Responders

NAT11244001 – Develop Knowledge of Mental Health Support for First Responders

NAT11244002 – Provide Mental Health Support to First Responders

  • COURSE FEES AND PAYMENTS

    • Please refer to our booking calendar for individual course fees.
    • Refund and fee protection policy – Please refer to the student handbook.
    • Payment Terms – Payment for individual participants is upfront, group booking payment terms are based on agreement between the client and service provider.

  • WORK PLACEMENT ARRANGEMENTS

    No work placement will be required as part of this course.

  • LEARNERS RIGHTS, RESPONSIBILITIES AND SUPPORT, INCLUDING COMPLAINTS

    Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook for all details relating to rights and responsibilities including complaints and appeals.

  • ASSESSMENT ACTIVITIES

    Performance tasks and practical scenarios:

    • Simulated First Aid Scenario – Perform CPR on an adult (incl. the use of an AED and placing a casualty into the recovery position)
    • Complete a first aid incident report form based on the simulated first aid scenario
    • Perform CPR on an infant
    • Manage a casualty with anaphylaxis
    • Manage a casualty with asthma
    • Manage a choking casualty
    • Manage a casualty with non-life-threatening bleeding and shock, requiring minor wound cleaning
    • Manage a casualty with a nosebleed
    • Manage a casualty with a fracture and dislocation
    • Manage a casualty with a sprain and strain
    • Manage a casualty with envenomation (snake/ funnel-web spider bite)

Mental Health Support Course Information

  • COURSE DELIVERY

    This course can be delivered/assessed in the workplace or at facility organised by the training provider.

  • ENTRY REQUIREMENTS

    An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

    • Communication skills sufficient to engage in effective dialogue, and understand complex concepts related to mental health

    Online study options: the online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.

  • COURSE DURATION

    Face-to-face min. duration: 360 minutes

    Online with face-to-face min. duration: 90 minutes

  • ASSESSMENT REQUIREMENTS

    Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

  • CERTIFICATE RENEWAL REQUIREMENTS

    This certificate does not require renewal.

  • COURSE FEES AND PAYMENTS

    • Please refer to our booking calendar for individual course fees.
    • Refund and fee protection policy – Please refer to the student handbook.
    • Payment Terms – Payment for individual participants is upfront, group booking payment terms are based on agreement between the client and service provider.

  • WORK PLACEMENT ARRANGEMENTS

    No work placement will be required as part of this course.

  • LEARNERS RIGHTS, RESPONSIBILITIES AND SUPPORT, INCLUDING COMPLAINTS

    Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook for all details relating to rights and responsibilities including complaints and appeals.

  • ASSESSMENT ACTIVITIES

    Practical task demonstrations:

    • Case Study: Demonstrate an understanding of mental health
    • Scenario 1 - Provide Support for a mental health concern
    • Scenario 2 - Provide Support for a mental health crisis

    Theory assessment - a written assessment consisting of multiple choice and short answer questions. All questions must be completed.

Ready to book your Mental Health Support course?

Book your preferred session time with our accredited trainers and complete your certificate for 11244NAT Mental Health Support For First Responders with AB Training Experts.

Centrally located Mental Health Support Training in Townsville

We offer a flexible combination of online learning and onsite practical assessment from our premises in Hermit Park, Townsville.


Our space is equipped with the latest CPR and First Aid training technology, and a convenient central location is suited to group training sessions for businesses and individuals.

Shop 2/276 Charters Towers Road

Hermit Park, QLD 4812